Plan Your Adventure With Confidence
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Booking & Payment
Planning your orangutan trekking adventure in Sumatra is simple. Contact our local team, choose your preferred package, and we will help arrange your jungle experience, accommodation, and transportation.
To make sure our guides, trekking equipment, and services are prepared for your arrival, we recommend booking your trip in advance, especially during the high season.
How To Book
Step 1 — Contact Us
Send us your travel details:
- Your name
- Travel dates
- Number of guests
- Preferred jungle trek package
- Accommodation or transportation requests
Our team will help you plan the best experience based on your schedule.
Step 2 — Confirm Your Booking
After discussing your itinerary, we will send you a booking confirmation with the details of your trip.
Your reservation will include:
✓ Jungle trekking package
✓ Trek duration
✓ Meeting time
✓ Transportation (if requested)
✓ Accommodation details (if requested)
Step 3 — Pay Deposit
To secure your booking, a deposit payment is required.
The deposit helps us prepare:
✓ Local jungle guide availability
✓ Trekking arrangements
✓ Transportation reservation
✓ Necessary equipment preparation
Payment options will be provided after your booking details are confirmed.
Payment Information
After your booking is confirmed:
Deposit Payment
- A deposit is required to reserve your jungle adventure.
- The remaining balance can be paid upon arrival in Bukit Lawang.
Final Payment
- The remaining payment should be completed before or at the beginning of your trekking experience.
- We recommend preparing Indonesian Rupiah (IDR) for payments in Bukit Lawang.
Cancellation Policy
Important Booking Information
We understand travel plans can change. If you need to cancel or modify your booking, please contact us as soon as possible.
Cancellation terms may depend on:
- Cancellation date
- Services already arranged
- Transportation bookings
- Guide availability
Our team will always try to find the best solution for your situation.
Booking Tips
Plan Your Trip Early
For the best availability, we recommend booking your jungle trek in advance, especially during:
- July – August holiday season
- Christmas & New Year period
- Peak travel months
Early booking helps us prepare the best experience for you.